An optimized customer relationship, for client satisfaction
XiVO CC is the Open Source telephony solution dedicated to contact centers. Through its native features, it truly optimizes customer relationships, by improving the advisors’ productivity, and by facilitating the customer requirements.
The supervisors have access to true monitoring and management of the activity. This way, XiVO CC favours the contact centers’ flow to the benefit of customer satisfaction.
XiVO solution contributes to a high-quality customer relationship and a positive user experience. Your customers’ loyalty is thus guaranteed.
What are the assets of XiVO CC ?
- Advisor dedicated interface
- Strong integration to your business tools
- Monitoring of the customer route and anticipation of his needs
- Smart routing and mailing based on business data
- Dynamic callback
- Reminder campaigns
- Real-time supervision and management of the activity
- Operational and deferred reporting
- Cross-checking of your business data with telephone data
- No software license cost
XiVO Agent Interface
XiVO Agent is an interface dedicated to the advisors in call centers. It enables management and monitoring of their activity.
- Contextualized interface
- Individual metric data and customers’ data display
- Viewing of the customer route
- Complete management of the telephony and activity log
- Integration of the business tools (customer card display / click to call…)
CC Manager Interface
It is the tool dedicated to the call center supervisor. The CC Manager interface enables real time management of the activity and the configuration of calls workflow amongst the operators.
- Ergonomic and easy-to-use interface
- Management of the contact center
- Real time monitoring of inbound and outbound trafic
- Viewing of the advisors’ detailed activity
- Management of the flow distribution by business group
- Activation of predefined configurations
Axel GOUZE - BIMEDIAInformation Systems Director
« XiVO is an ideal solution for integration with the IS. The open source license offers great flexibility in the management of the agent positions. The quality of the teams is also a key factor in the success of the XiVO deployment. »
M. MENNESSON - GROUPE LDLCInformation Systems Manager
« We appreciate the cooperation and support of XiVO in our telephony projects. Their responsiveness, relevance and transparency make them a long-term partner. The possibilities of the XIVO solutions allow and will adapt and integrate with our IS and our trades. ».