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Customer Relationship / Contact Center / Call center

Shape your customer relationship

Shape your customer relationship

Customer relationship is a strategic priority, at the core of call centers. In order to create business and loyalty from customers, XiVO CC, the Open Source solution is dedicated to contact centers, offers advanced and custom-made features.

Built upon technological standards, without software barrier, it is easily integrated to the applicative ecosystem of contact centers.

Smart data to the service of your contact center

Its smart data features helps you anticipate the customer’s requests, and smooth the route for optimal satisfaction. The telephone data reconciliation with the customer’s identity facilitates building personalized analytical documents.

What are the benefits of the customer-relationship dedicated solution ?

What are the benefits of the customer-relationship dedicated solution ?

FOR THE MANAGER/SUPERVISOR

  • Turnkey web interface that allows real-time monitoring of the activity
  • Listening and recording of the conversations
  • Modification of the distribution scripts
  • Measurement of the welcoming quality and advisors’ performance
  • Personalized reporting

 

FOR THE ADVISOR

FOR THE ADVISOR

  • Ergonomic and easy to use interface
  • Integrated workstation
  • Personal indicators / data and metrics
  • Tracking of the customer route
  • Integration with business tools (CRM…)
  • Productivity gain
FOR THE CUSTOMER

FOR THE CUSTOMER

  • Classification of the request
  • Ease of contact
  • Dynamic callback option
  • Customer route optimization
  • Positive user experience

Find out more about the benefits of the customer relationship dedicated solution

Supervisor, agent, customer, every stakeholder of the customer relationship is integrated in an optimized and dynamic way within the XiVO solution.

  • OPEN SOURCE SOLUTION

    No software license cost

  • SUPERVISION

    Management of the contact center

  • TRACKING OF THE CUSTOMER ROUTE

    Visualize the customer route in order to anticipate requests

  • STATISTICS

    Personalized reporting

  • SMART DATA

    Customer data reconciliation

They testify

  • Axel GOUZE - BIMEDIA
    Information Systems Director

    « XiVO is an ideal solution for integration with the IS. The open source license offers great flexibility in the management of the agent positions. The quality of the teams is also a key factor in the success of the XiVO deployment. »

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  • M. MENNESSON - GROUPE LDLC
    Information Systems Manager

    « We appreciate the cooperation and support of XiVO in our telephony projects. Their responsiveness, relevance and transparency make them a long-term partner. The possibilities of the XIVO solutions allow and will adapt and integrate with our IS and our trades. ».

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