Shape your customer relationship
Customer relationship is a strategic priority, at the core of call centers. In order to create business and loyalty from customers, XiVO CC, the Open Source solution is dedicated to contact centers, offers advanced and custom-made features.
Built upon technological standards, without software barrier, it is easily integrated to the applicative ecosystem of contact centers.
Smart data to the service of your contact center
Its smart data features helps you anticipate the customer’s requests, and smooth the route for optimal satisfaction. The telephone data reconciliation with the customer’s identity facilitates building personalized analytical documents.
What are the benefits of the customer-relationship dedicated solution ?
FOR THE MANAGER/SUPERVISOR
- Turnkey web interface that allows real-time monitoring of the activity
- Listening and recording of the conversations
- Modification of the distribution scripts
- Measurement of the welcoming quality and advisors’ performance
- Personalized reporting
FOR THE ADVISOR
- Ergonomic and easy to use interface
- Integrated workstation
- Personal indicators / data and metrics
- Tracking of the customer route
- Integration with business tools (CRM…)
- Productivity gain
FOR THE CUSTOMER
- Classification of the request
- Ease of contact
- Dynamic callback option
- Customer route optimization
- Positive user experience
Find out more about the benefits of the customer relationship dedicated solution
Supervisor, agent, customer, every stakeholder of the customer relationship is integrated in an optimized and dynamic way within the XiVO solution.
OPEN SOURCE SOLUTION
No software license cost
Management of the contact center
TRACKING OF THE CUSTOMER ROUTE
Visualize the customer route in order to anticipate requests
Customer data reconciliation
Axel GOUZE - BIMEDIAInformation Systems Director
« XiVO is an ideal solution for integration with the IS. The open source license offers great flexibility in the management of the agent positions. The quality of the teams is also a key factor in the success of the XiVO deployment. »
M. MENNESSON - GROUPE LDLCInformation Systems Manager
« We appreciate the cooperation and support of XiVO in our telephony projects. Their responsiveness, relevance and transparency make them a long-term partner. The possibilities of the XIVO solutions allow and will adapt and integrate with our IS and our trades. ».